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Careers

Customer Retention Agent

FINVEO, a Multi-asset Brokerage Company announce its new opening for Sales & Marketing Department. We are seeking an exceptional individual to join our team in the role of Customer Retention Agent.

The successful candidate will be responsible for managing client relationships and satisfaction. Identifying, planning, designing and implementing opportunities for improvement in Customer Loyalty, ensuring that clients have access to up-to-date market and pricing information.

We are looking for Multilanguage speaking representatives for the international retention desks.

Main responsibilites

  • Managing ongoing private client relationships;

  • Keeping up to date with market information and monitoring trends in all major currency pairings;

  • Liaise with other departments, when required, to escalate and resolve issues;

  • Provide training to clients on the use of the Company’s products;

  • Explaining the payment process mechanism;

  • Help maintain our high levels of client acquisition, retention and reactivation;

  • Ensuring customer satisfaction, professional communication.

Qualifications

  • 1+ years of experience in customer retention or relationship management/marketing, including program development and execution (Forex Related);

  • Bachelor’s degree in economics, Finance, Business;

  • Fluent English both in written and oral communication skills;

  • Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast-paced dynamic environment;

  • Outstanding written/verbal communication and presentation skills;

  • Strong decision making and problem-solving skills;

  • Exceptional analytical, organizational and interpersonal skills;

  • Flexibility to work shifts/longer hours as and when required;

  • Proficiency with different trading platforms and tools;

  • Fluent in the English language – additional languages will be considered an advantage;

  • Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook.


Languages

Priority: English, French, German, Italian, Russian, Spanish.
An advantage:  Arabic, Chinese, Danish, Dutch, Finnish, Greek, Hindi, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Swedish, Turkish etc.

What do we offer?

  • Competitive monthly salary commensurate with experience;

  • Competitive monthly salary commensurate with experience;

  • Health insurance;

  • Training offered (in-house);

  • Unique opportunity for career and self-development.

If you recognize yourself in our ad, please send us your CV in English to the e-mail address [email protected]

Only shortlisted candidates will be contacted and a selection process will be organized for them.

Good luck!

SEND US YOUR CV