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FAQs

We offer both Raw and Standard accounts on our MT4 platform. For a comparison of each account type, please contact our account managers.

Yes, of course. We actively encourage clients to test our demo environment first, you can register via Finveo desktop and mobile platforms.

You can register with our account managers.

Please allow our onboarding team up to one business day to verify your documents, however, we will aim to have your account open within the hour.

It is possible, however, to avoid confusion we advise having all your trading accounts under the same Client Area profile, using the same email address.

We require a proof of identity and a proof of residence document from you. Proof of identity can be a valid passport (for all non-residents), driving license or national ID card. As a proof of residence, we can accept a utility bill or bank statement showing your full name and address, and that is dated within the last three months.

This is due to obligatory ‘Know your Client’ (KYC) procedures that we must follow, in accordance with international Anti Money Laundering (AML) regulations.

No, we will not require any additional documents from you.

Yes, please send your request to [email protected] Please attach any supporting documents, for example, a marriage certificate for a name change, or proof of address for a residential address change.

We will require proof of identity and proof of residence for all directors and beneficial owners. We will also require the certificate of incorporation and memorandum of articles of association. If the beneficial owner is another entity we will also require additional documentation. Please reach out to our onboarding team ([email protected]) for more information.

For our trading accounts we offer USD currency.

Você pode acessar a área do cliente aqui.

Yes, you can have up to eight trading accounts. You can open additional accounts anytime via your Clients Area (https://trader.finveo.mn) by selecting ‘Accounts Summary’ and then ‘Add Live Account’.

To close your trading account please email [email protected] and request a full withdrawal of funds if you haven’t already done so.

We will disable your account if there is zero balance and no activity for more than three months. Unlike other brokers, we will not charge an admin fee for this, and we are able to reactivate it anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected].

You can change your password here.

We are only able to accept clients from certain jurisdictions. If you cannot see your country, unfortunately at this time we are not able to accept your application.